Returns, Refunds & Complaints Policy – Flowers West Hampstead
Our Fresh Flowers Guarantee in West Hampstead
As a trusted local West Hampstead florist, Flowers West Hampstead is committed to delivering the freshest flower arrangements to households and businesses in our community. Each bouquet and display we create is backed by our promise: your flowers will arrive fresh, beautiful, and ready to enjoy. If for any reason your order does not meet your expectations, we are here to make things right.
Damaged-On-Arrival Policy
Occasionally, flowers may be damaged during transit despite our careful packaging and handling. If your order arrives with visible damage or is not in perfect condition, please inform us as soon as possible. To help us resolve your issue quickly, we recommend providing a photo of the damaged flowers and their packaging on the day of delivery. Our team will assess the situation and offer the appropriate solution based on your feedback and the evidence provided.
Freshness Window
We guarantee the freshness of every bouquet for a minimum window of 5 days from the date of delivery, when cared for according to the provided instructions. If your flowers appear wilted or lose their vibrancy within this timeframe, and your care has followed our guidance, please let us know promptly. Our freshness guarantee ensures that you always enjoy the vibrant, long-lasting blooms that Flowers West Hampstead is known for throughout the community.
Refund or Replacement Options
Your satisfaction with our arrangements is our highest priority. If your order arrives damaged, substandard, or not as described, you may request:
- A Full Refund: Receive your money back for the affected arrangement.
- A Free Replacement: We will promptly arrange a new bouquet of equal value to be delivered at your earliest convenience.
Our team will review your request and work with you to select the option that best suits your needs, ensuring a hassle-free experience with no additional delivery charges for approved refund or replacement claims.
How To Make a Complaint
If you wish to raise a concern or file a complaint about your order or our service, please reach out to us promptly. Include your order details, delivery date, and a summary of your complaint. Supporting photos and relevant information will help us resolve your issue quicker. Every complaint is taken seriously, and we aim to acknowledge your message within 24 hours and provide a solution or update within 2 working days.
Trusted Florist, Local Service
Flowers West Hampstead has built a strong reputation for reliability and excellence, serving nearby homes, offices, and shops with pride. Our team works hard to maintain your trust—should anything go wrong, rest assured we’ll do everything possible to resolve it with fairness and care.
Your peace of mind matters to us just as much as the quality of our flowers. Thank you for choosing Flowers West Hampstead for your floral needs in our community.
